Absorb is on a mission to the moon! We set lofty goals for ourselves and we knock those goals out of the park. What I love the most about the path to those achievements is that we do it as a team. We live and breath the ethos that “it takes a village”. Our Account Management group isn’t successful without the success from every single group at Absorb: SDRs, Account Executives, Solutions Engineers, Client Success Managers, Implementations, Billing, Accounting, Finance, etc. We want to build each other up and empower each other to win. We progress as a team and we win as a team. - Garratt Hooker, Director, Account Management

About the role:

You will drive revenue growth by leading a team of Strategic Account Managers to identify upsell and cross-sell opportunities within the Enterprise and Strategic accounts. Your role involves developing strategies to expand customer relationships, increase account value, and support Absorb's long-term growth goals. You'll partner with your team and high-value clients to ensure satisfaction and retention, while collaborating with internal teams to enhance products and services that meet client needs.

Absorb Culture - Absorb LMS

What you’ll do:

Team Leadership & Development:

• Manage, mentor, and develop Strategic Account Managers to meet and exceed targets.
• Build a high-performance culture, ensuring the team stays motivated.

Strategic Planning & Revenue Growth:

• Lead efforts to identify upsell/cross-sell opportunities in Enterprise and Strategic accounts.
• Develop targeted strategies to expand relationships and increase revenue.
• Stay updated on industry trends and competitors to keep offerings relevant. Use insights to shape account strategies and find growth areas.

Performance & KPI Management:

• Track performance metrics and ensure team meets revenue and retention targets.
• Provide regular sales reports and forecasts to leadership.
• Mentor team members to maximize potential and maintain high standards.

Negotiation & Contract Management:

• Assist in contract negotiations, ensuring favorable agreements for both sides.
• Ensure contracts meet strategic business requirements.

What you’ll bring:

• University or Bachelor’s degree, advanced university or Master’s degree preferred.
• 10 plus years of sales and 3+ years of sales management experience.
• Industry Knowledge & Expertise: Understands market landscape, industry trends and has relationships with key influencers within the human resources software/e-learning industry.
• People manager at heart: Proven ability to successfully hire and train new Sales/Account Executives while coaching lower performers to success
• Demonstrated results in growing a business or expanding a market: a successful history of closing business and over-achieving quota as both an Enterprise seller and a leader.
• Demonstrated ability to accurately forecast sales results.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.

Technologies we use:

• Absorb LMS, Salesforce, Gong, Salesloft

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com