Absorb has one of the highest client retention rates in the LMS industry and we’re thrilled to be looking to add an exceptional individual to our Account Management Team.

Would you like to hear more about the culture at Absorb? Check out the video below:

Absorb Software: Remote Work Culture

What you’ll do:

• Tech Stack Ownership: Oversee and manage our sales technology stack (Salesforce, Gong, Salesloft), ensuring tools are optimized, and fully leveraged to support upselling and cross-selling initiatives.
• Sales Forecasting and Reporting: Own and optimize forecasting models that accurately predict revenue from existing customers. Ensure timely reporting and visibility into progress against upsell and cross-sell targets, using advanced data analysis and tools.
• Sales Process Optimization: Work with our Sales Trainer to refine sales workflows and strategies specifically tailored for upselling and cross-selling, ensuring technology and process enhancements contribute to improved sales outcomes.
• CRM Management and Data Integrity: Ensure key tools are fully optimized and maintained, providing accurate insights into customer relationships, account health, and upsell/cross-sell opportunities, while supporting the forecasting process.
• Performance Analytics: Analyze sales performance data to identify trends, gaps, and opportunities, ensuring forecasting and data-driven decisions are informed by real-time insights and aligned with upsell and cross-sell goals.
• Collaboration with AMs and Leaders: Partner closely with the Account Management team to ensure they have the tools, resources, and data necessary to engage customers for upselling and cross-selling, aligning efforts with forecasting goals.
• Sales Enablement: Collaborate with our Sales Trainer and Customer Marketing to equip the Account Management team with the right training, messaging, and resources to effectively upsell and cross-sell.
• Customer Segmentation and Targeting: Use tech tools and forecasting data to create customer segmentation strategies, prioritizing accounts with high upsell and cross-sell potential.
• Collaboration with Customer Success and Marketing: Work closely with customer success and marketing teams to align on strategies, campaigns, and customer touchpoints, integrating insights from forecasting to enhance revenue opportunities from the existing customer base.

What You'll Bring:

• Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s degree is a plus.
• 5+ years of experience in sales operations, business operations, or a related field, preferably in a SaaS or technology environment.
• Strong analytical and problem-solving skills, with experience in data analysis and reporting tools.
• Proficiency in CRM software (e.g., Salesforce, Gong, Salesloft) and sales analytics tools.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
• Excellent verbal and written communication skills, with the ability to present complex data in a clear and concise manner.
• Proven experience working collaboratively across teams, including sales, marketing, and finance.
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) and a track record of implementing successful process changes.
• Ability to think strategically and align sales operations with overall business objectives.
• Experience in leading cross-functional teams or mentoring junior staff
• Comfort with various software applications and the ability to learn new technologies quickly
• Strong understanding of customer needs and the ability to translate them into operational strategies.

Technologies we use:

• AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com