"At Together I’ve had the unique experience of having worked across two teams, first in Customer Success where I had the pleasure of onboarding an incredible diversity of customers, and most recently in Account Management where I’ve uplifted our customers in growing the reach of their mentorship programs. What’s been consistent across the two teams has been a commitment to delivering constructive feedback as soon as it arises, fostering cohesion through frequent team building initiatives, while celebrating each and every win. The warmth, openness, and joy that we operate with has truly made working at Together one of the most fulfilling and rewarding experiences of my life." - Mateo Peralta, Account Manager Growth

Together Software, now part of Absorb Software, is a leading mentorship platform that helps organizations build meaningful employee development programs. With this exciting addition, we’re hiring an Account Manager, Growth to join our team!

As a Growth Manager within Account Management, you will play a key role in driving company revenue by collaborating with clients to identify opportunities for expanding their use cases, leading to upsell and cross-sell success. Your ability to deeply understand each client’s business and objectives will allow you to align Together’s solutions with their goals effectively.

We’re looking for a proactive relationship builder with a passion for sales, strong communication skills, and a solution-focused mindset. Success is measured by achieving net retention targets within your accounts.

Absorb Culture - Absorb LMS

What you’ll do:

• Client Relationship Management: Build strong relationships with assigned accounts, understanding their needs and growth potential. Conduct business reviews to ensure clients maximize SaaS value. Deliver product demos and guide clients from Closed Won to renewal.
• Sales and Upselling: Monitor account health, identify upsell opportunities, and mitigate churn risks. Prospect within existing customers to expand usage across departments or affiliates.
• Renewals Management: Negotiate and close contract renewals.
• Product Expertise: Maintain deep product knowledge to advise clients, deliver demos, and assist with feature understanding.
• Feedback Loop: Relay client feedback to enhance products and address specific needs, ensuring satisfaction.
• Collaboration: Partner with Customer Success on upsell strategies and with Sales for smooth onboarding.
• Reporting: Provide regular updates on accounts, renewals, and revenue metrics, leveraging CRM tools for tracking.

What you’ll bring:

• Bachelor's degree in Business or related field
• (Preferred) Experience with Account Management at a B2B SaaS company
• Excellent written and verbal communication skills
• Ability to thrive in a dynamic, collaborative, and fast-paced environment
• Extremely self-motivated with a diligent work ethic
• Experience working with CRMs

Technologies we use:

• Absorb LMS, Salesforce, Hubspot, SharePoint, Confluence, Zoom, Microsoft Teams, Gong

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com